Privacy Policy

1. Information We Collect

We collect two types of information:

a) Personal Identification Information

This includes personal details that you provide us, such as your name, email address, phone number, and other contact information when you fill out forms, contact us for services, or engage with us in any other way relating to the Services. We may also collect health information that is provided through intake forms or other documentation.

b) Non-Personal Identification Information

We may collect non-personal information about your interactions with our website, such as IP addresses, browser types, and usage data, to improve the functionality and performance of our site.

2. How We Use Your Information

We use the information we collect in the following ways:

• To respond to inquiries and provide services: We use your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
• To process intake forms: If you fill out forms (e.g., intake forms through our EHR system), we use this information to assess eligibility, develop treatment plans, and communicate with you regarding care and the Services.
• To improve our website and Services: We use non-personal identification information to enhance user experience, troubleshoot issues, and optimize our digital platforms. We may use cookies and other similar tracking technologies to access or store information.
• To communicate with you: We may send emails or SMS messages regarding updates to our Services, changes to our policies, or promotions that we believe may be of interest to you. Please note that the reasons for SMS communication are not limited to the examples above and may vary based on changes in our program, developments, or other relevant updates. You may opt-out of such communications at any time.

3. Sharing Your Information

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes. We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• With third-party service providers: We work with third-party vendors, service providers, contractors or agents to provide certain services (e.g., SMS communication, email marketing, or processing intake forms). These third-parties are bound by agreements to safeguard your information, and are not authorized to use your personal data for any purpose other than providing services on our behalf.
• For legal compliance: We may disclose your information if required by law, regulation, legal process, or governmental request. This may include compliance with healthcare regulations such as HIPAA for health-related information.
• To protect our rights: We may disclose your information in the event of a legal dispute or when necessary to enforce our policies, terms, and conditions.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Your Choices and Rights

You have several choices regarding the information we collect and how we communicate with you:

• Access and Corrections: You may request access to the personal information we hold about you and request corrections or updates by contacting us.
• Request Deletion: You may request that we delete your personal information, subject to applicable laws and our retention policies.
• Medical Records and Release of Information: JtC AUSM does not retrieve or send medical records to others without a signed Release of Information (ROI) form. If you sign an ROI and later decide to withdraw your consent, you have the right to contact us to withdraw your consent.
• Limit Sharing of Information: In some cases, you may request that we limit the sharing of your personal information.
• Request a Copy of Medical Records: You may request a copy of your medical records on file with us.
• Opt-Out of Communications: You can opt-out of receiving marketing emails or messages by following the unsubscribe instructions in any email we send, or by contacting us directly.

5. Security of Your Information

We take the security of your personal information seriously. We use appropriate and reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption when transmitting sensitive data online and restricting access to personal data to authorized personnel only.

Who has access to your information:

Only those authorized to access your information will have access. This includes your service providers, such as but not limited to direct support staff, Qualified Supervising Professionals, Program Supervisors, and Team Leads. It also includes other clinical leadership members like the Program Director, Managing Director, and other relevant staff. Additionally, employees who perform specific roles, such as Billing and Administrative personnel, may also have access to your information. Please note that the information accessible to these employees may vary depending on their role and the specific information they need to perform their job functions.

6. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we encourage you to review them. JtC AUSM is not responsible for the content or privacy practices of these external sites.

7. Children's Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records.

8. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable laws, without advance notice to you. Any changes will be posted on this page, and we will indicate the date of the most recent update. If we make significant changes, we will notify you via email or other communication channels.

9. Contact Information